Community ManagerWe'll get this raised up to the team and see why it's displaying it as a loss. We'll get back to you as soon as we hear back with more info, thanks for the heads up!
Has this issue been resolved? I'm having same problem.
Community ManagerCan you Private Message me the following so we can pass account examples to the QA team? Any help you can lend will go a long way, thanks!
Community Manager
@EA_Blueberry wrote:
Can you Private Message me the following so we can pass account examples to the QA team? Any help you can lend will go a long way, thanks!
- Device type
- Device software version
- NBA Live User ID: https://help.ea.com/en-us/help/nba-live/nba-mobile/find-your-nba-live-mobile-user-id/
- NBA Live Mobile software version
We could use an account example that is being impacted for the team. Can you send me the info above in a private message so we can forward it to the QA team?
Hello
I was using an IOS device when I had this issue. The IOS (iPadOS) version is 11.3.1 (15E302). This doesn’t seem to occur with Android device. NBA Live Mobile software version is 4.1.10.
Why would your QA team need my user ID? Have your team even tried to reproduce the issue themselves? I believe this issue is pretty consistent and it is not one of those bugs that happens sporadically. If they spend some times trying, they should see the problem.
Once again this issue has just happened 2 times today while I was playing showdown and caused me losing my hero points, fan rewards, etc. So please stop dragging as this had been reported for over 5 - 6 months and get it fixed before this season is over. Thx.
