The Game Crashes and goes to the Lock Screen
My mobile is an Asus with a version of 7.1.1, when I download the game, and I touch it, It doesn't work and it goes to the lock screen. I tried rebooting my phone, uninstall and install, and nothing...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHave you been able to play the game before or has it always done this? When I looked up that model I was seeing some devices with lower specifications. What is the exact phone type that you have? Are you sure your Android device doesn't have a software update?
Yes, I played the game before. I checked for updates, and it says there's nothing.
I don't understand about the exact phone type.
- EA_Blueberry
As an example, is it a Samsung Galaxy 10? Under your device's settings it should tell you the exact model type.
asus zenfone 4 selfie
- EA_Blueberry
If you're still having trouble with this we recommend reaching our Support team so they can pull up your account to determine if it's account based resulting in the crash to the lockscreen. Based off the specs I pulled up it should be able to run the game. Apologies for the delayed response and for any trouble it's caused you. If there was anything you did prior to this happening like downloading a new update or app please let us know.
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