Unexpected error when trying to log in
I'm disappointed in EA, Since May with the same problem and no fix, just say we're working on that, please wait. I have put money to buy gems and I have not been able to spend it seems to me a lack o...
Forum Discussion
@79dzvm4duvo3 Did you uninstall, restarted your phone, and then reinstall the game?
@ANTITEXNH Yes, but chat doesnt work
- @79dzvm4duvo3 I can't do anything more to help. I'll pass it on to EA so they become aware of this.
EA_LannaCommunity Manager
Hi @79dzvm4duvo3 and @abrielwise,
I'm sorry to hear you've coming up against that error message when you try to log in.
If you haven't already, can you try going through the additional troubleshooting steps shared in our guides here. Chose the guide that matches your device to start:
- Troubleshooting games on Android
- Troubleshooting games on iPad and iphone
If you keep having this issue, it might be account related and our support team can take a look from there if so. Follow these steps to get in touch with them directly:
- EA_Lanna
I did everything but nothing helps saddly
