Urgent Complaint: Intrusive Ads in NBA Live Mobile Basketball
Dear EA Support Team,
I am writing to raise a concern regarding the ad experience in your game, NBA Live Mobile Basketball, which I access through the Google Play Store.
Specifically, I have encountered reward ads that, on a recurring basis (approximately every 5–6 ads), bypass my phone's mute settings and play excessively loud audio. This is particularly disruptive during nighttime use and seems designed to encourage players to stop engaging with the game.
This behavior appears to contradict standard advertising practices and may violate consumer protection laws in the European Union, where I reside. It is intrusive and unfair, especially as it disregards my explicit phone settings to mute all sounds.
I request that you:
- Investigate and address the issue with these ads immediately.
- Provide clarity on whether this is intentional or a technical oversight.
- Inform me of the steps you will take to ensure the game's ad behavior complies with applicable regulations and user expectations.
I would appreciate a prompt response and resolution to this matter. If the issue persists, I will escalate it to the relevant consumer protection authorities.
Thank you for your attention to this issue. I look forward to hearing from you soon.
Kind regards
