WEST VS EAST EVENT BUG

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I already got a East Player but still East Event is Locked
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? FIX THE BUG, AS SOON AS POSIBLE
What happens when the bug occurs? Unable to play the event, Such a Waste of Event Day
What do you expect to see? Fixed the bug and Give us compensation for the time the bug didn't fix right away because we couldn't play that specific event

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EA Please fix the bug imediately and give us the rightful compensations