Community ManagerWhat console is this happening on? Also, is the C or A being worn by these players? Try removing it if so. If that doesn't help, it would be good to reset all the gear and see if it still happens.
No, this person does not have a letter. Only I have the C, as we cannot currently assign any other letters due to that bug. This is on Xbox One, and it has only happened to this one guy.
when you say reset all equipment, can you elaborate?
Both my teammate and I are on PS5 and neither wears a C or A on this club.
Community ManagerTry changing out all the gear for your players. Sticks, gloves, mouth guard, etc. Anything that you can customize. It's possible there's something causing this glitch to happen. You can also try swapping out your HDMI cable in case there's a problem with it.
It's extremely intermittent, maybe 1 in 15 games on average this happens. My friend seems to get it slightly more than myself but still intermittent none the less. Randomly changing equipment doesn't seem like an answer or worth the effort honestly. Just been living with it at this point. I have equipped new gear here and there but never noticed a correlation between that and this bug occurring. Seems to happen of its own rhyme or reason.
Community ManagerHave you tried a different HDMI cable?
Community ManagerYeah. I agree that it seems more like a game issue, but with it only happening to a small number of you, it would be good to rule this out. Something is triggering this though and it's going to be tough to track down most likely. Do you happen to have another account? If so, you could check there to see if the same thing happens. If it doesn't, most likely it has to do with something unique about your custom player.
Community ManagerThe only thing I can think of at the moment is to create a new club. We're really not getting many reports of this now so it's odd they are having this problem.
Respectfully, that’s an unacceptable answer. I’ve already recreated my club three times this year due to the original jersey bug where we couldn’t move off of the black stock NHL jerseys. This is not that issue. I shouldn’t have to create a new club to fix a problem with one user, especially if you don’t even know that that will fix it and you’re taking a shot in the dark. Can this be raised as a bug internally and prioritized? The original black jersey bug was considered “non game breaking” becusss there was a workaround. This has no workaround and this is extremely game breaking for one of my club mates and you’re brushing it off like it means nothing. He spent money on this game just as everyone else did. More than happy to provide more details to help EA address this issue.
Have they or anyone else on the team been given GM status and had it taken away? I remember this completely screwing up my team colours last year.
If it happened to the player with thr visual bug, leaving the club and reentering should fix that.
Had a different teammate experience this bug for the first time last night. Was the 4th game out of 5 we played he had it, 5th game all normal again. It's totally intermittent, don't get your hopes up that we'll see a fix this year or ever. The standard EA has come to produce this game to is totally unacceptable.
Community ManagerIt is already raised. With it happening to so few, it's not so easy to track down. Especially when you're the middle man here and we can't talk to your teammate directly. If you can have them send capture a video, I'll add that to the report.
Could be a very specific combination of gear causing the issue - Like, my blue chrome gloves always show up as purple and when I was testing the Arizona jersey pattern my guy's torso would be invisible in the main menu player preview.
True and chrome gear was added this year so I can only assume they might have something to do with it
Changed back to the default character head and switched HDMI cables and it is still an issue. Second game without rebooting the Xbox it becomes a problem. Any other ideas? I’m not recreating the club
Had this bug again last night for my first game on, no issues for the rest of the night, played over 6 games. I don't reset my game or anything, we just load into the next lobby and it's good to go, no player customization or anything between matches so I can't see it being character gear related if it seems to resolve itself on its own. This is on ps5 anyways, I realize that other poster is dealing with an Xbox and different symptoms.
Experienced this again last night for the first time since my last post in December. Actually thought EA had found a way to get this sorted out, hopefully next year🤞
