@jimmo52There have been some AT&T issues. Are you with them?
If not try a test which includes jitter. (cloudflare)
I've never heard of an ISP refusing to swap out a modem (unless it's a modem/router combo and you own it). If that's the case you should be able to replace it with your own device (I'm not clear on if you tried this, or simply connected your own router to the modem).
It might be worth checking your modem for known issues (such as the Puma chipset) and ensuring the firmware is up to date.
If you're unable to find an answer in your network, hopefully it isn't your PS4.
I'm not eliminating EA as a possibility, but you aren't going to get any help there unless it's impacting a significant number of users and/or you've eliminated all possible causes.
If you feel you've done as much as you can, you may want to try posting in the Technical Issues forum, include video, and describe all the steps you've taken to attempt a resolution.
Good luck!