Community ManagerI can only echo what @RicochetII is saying. Personally, I won't use any equipment supplied by an ISP. Especially those modem/router combo units. They're just not great for all gaming. Especially sports games so I invest in my own modem and router. It does seem unusual that they won't let you use your own equipment. It sounds like you have the router taken care of so possibly, the issue is with the modem. You want to make sure it supports the speed you're supposed to be getting as well as DOCSIS 4.0.
Also, it's very hard for us to troubleshoot a connection feeling sluggish. If you're noticing a 1 second delay though, that is most likely an issue. Gaming mode is always recommended, which you're using. It would also be good to have a premium HDMI cable. It would be good to check yours for any damage as well.
When you enabled QoS, did you prioritize your console? When you play, is there a lot of traffic on your network? Possibly someone else streaming video?
It sounds like you've been through some really thorough troubleshooting. We're not aware of any issues on our end. The AT&T issue has a potential resolution in place currently. It also was different as players couldn't connect at all so I don't think this is related.
Thanks @RicochetII @EA_Aljo .
I think that the problem is really my modem... it contained the intel puma chipset ... which I couldn't accept that as probable cause for my latency. I wanted to try everything before needing to change ISP (because my ISP Fizz (Videotron) doesn't let me change the modem).
And to answer Aljo, I only play online when I'm home alone and the QOS is set to gaming, which prioritize specifically my ps4 that is plugged in the gaming ethernet port. I doubt it is an issue of HDMI if my offline gaming like Squad Battle is a non issue.
I tried playing by plugging the ps4 directly to the modem and it is the same thing: sluggish...
Hopefully, it is not my 1st generation ps4... After upgrading my internet speed and router, I am starting to spend a bit too much for 1 game...
Little update with my ISP: They clearly said that I can't use another modem than the provided one. ALSO, my ISP clearly said that their modem is incompatible with gaming console (or ps4) and it caused latency... So, it's time to change my good priced ISP... ☹️
Unfortunately, this isn't an issue anyone at EA Sports will be able to help you with. You'd likely need a networking specialist to come to your place and help you determine the issue.
Judging from the actions that you've taken, you've done everything you can on your end (besides replacing the modem but if you're getting the correct speeds that your ISP advertises then the modem is likely fine). Typically, with issues like this, upload speed is a big culprit. "Input lag" (which is what you and I and others experience a lot of the time) is usually determined by upload speed -- but yours are seemingly fine. You have 30MB UL which is probably above average for most ISPs. I know mine (Spectrum in LA) really skimps out and only offers 15 UL while DL is 500.
You said that your ping is 20-30ms, so you're generally close to an EA HUT server. Have you measured 'jitter' or 'packet loss?' If you're not seeing spikes in ping, you likely aren't experiencing packet loss. I'm sure you've already considered this but are you ensuring that your network bandwidth isn't congested while playing NHL?
Sorry that you're dealing with this. I don't play HUT but I get the same issue in WoC (which also uses dedicated servers). I assume it's because most of my opponents are NOT located close to me (being a chel fan in LA is rough) so I'm forced to play on servers that are further away.
The last thing I'll say is that I CONSTANTLY deal with input lag when playing online versus as well. As you know, online versus uses peer-to-peer hosting so it's a bit of a different animal. Depending on my opponent, games can range from SUPER smooth (if they live in LA) to straight-up RED connection quality. The strange thing is that I sometimes get the same issue that you're describing: a 30 or less ping game that somehow still feels sluggish like it's a 90 ping game.
@NeonSkyline21 wrote:Unfortunately, this isn't an issue anyone at EA Sports will be able to help you with. You'd likely need a networking specialist to come to your place and help you determine the issue.
Judging from the actions that you've taken, you've done everything you can on your end (besides replacing the modem but if you're getting the correct speeds that your ISP advertises then the modem is likely fine). Typically, with issues like this, upload speed is a big culprit. "Input lag" (which is what you and I and others experience a lot of the time) is usually determined by upload speed -- but yours are seemingly fine. You have 30MB UL which is probably above average for most ISPs. I know mine (Spectrum in LA) really skimps out and only offers 15 UL while DL is 500.
You said that your ping is 20-30ms, so you're generally close to an EA HUT server. Have you measured 'jitter' or 'packet loss?' If you're not seeing spikes in ping, you likely aren't experiencing packet loss. I'm sure you've already considered this but are you ensuring that your network bandwidth isn't congested while playing NHL?
Sorry that you're dealing with this. I don't play HUT but I get the same issue in WoC (which also uses dedicated servers). I assume it's because most of my opponents are NOT located close to me (being a chel fan in LA is rough) so I'm forced to play on servers that are further away.The last thing I'll say is that I CONSTANTLY deal with input lag when playing online versus as well. As you know, online versus uses peer-to-peer hosting so it's a bit of a different animal. Depending on my opponent, games can range from SUPER smooth (if they live in LA) to straight-up RED connection quality. The strange thing is that I sometimes get the same issue that you're describing: a 30 or less ping game that somehow still feels sluggish like it's a 90 ping game.
Thanks for the reply.
I'm pretty sure that my network bandwitdh wasn't congested while playing NHL. I even plugged my ps4 directly to the modem that has only the ps4 connected to the internet and still the same thing.
After reading lots of forum, it seems like the modem that I have cause lots of problem gaming side. Lag or latency felt during gaming but other stuffs than gaming are ok. This is because of the Intel Puma chipset.
After contacting my ISP, they confirmed to me that their modem has been known to have problems with latency when playing online games.
