Disconnections
Hello, My friend and I frequently play chel and really enjoy playing but almost every 3rd game or at least once a day he will be booted saying ea servers issues. Is there something he can do to pr...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @CplSKI1990
Thanks for reaching out. Is your friend on a wired or wireless connection? Also, which console are they playing on?
Yes he's wired in and he's in xbox series x.
No problems in nhl 23 and it's happend since the game came out
- EA_Aljo
Have they tried the troubleshooting steps here? Also, tell them to make sure UPnP is enabled. That needs to be done on their router settings. They should also be using an ethernet cable that is at least Cat 6.
- @EA_Aljo I'll have him check that on his router but he's on cat 5 and has no other issues on any other games, and I my self use cat 5 and don't get his issues and neither do any my other friends. If his router settings are correct is there something else?
- EA_Aljo
If none of that helps, they should try contacting their ISP to see if they are noticing any issues. It could be something with their equipment or on the ISP's end. Are they using a modem/router supplied by their ISP or are they using their own?
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