Community ManagerThanks. I'm looking into this for you. Was your player name changed to Jordan NHL?
Changed to Jordan? Not that I know of. It was still the same "Lucky Buck" when I logged in yesterday early afternoon.
Isn't that the name that is auto-applied when creating a character?
Community Manager@KidShowtime1867 isn't responsible for which names are deemed offensive. He's just relaying what it could be since our filters are very strict.
As far as your name goes, it's being reviewed. I won't have a response until tomorrow on it.
Are you able to change your name or is it locked? If so, most likely it's been changed to Jordan NHL. However, there is an issue currently where you and your club will see the original name while everyone else sees Jordan NHL.
Thank you for your help and I will look and see if the name is locked once I am home tonight.
Community ManagerSounds good. I'll let you know soon as I have some news as well.
@LuckyBuckNakedUnfortunately, there's really nothing you or anyone else can do. Appealing a sanction to EA is just yelling into the void. You'll just have to serve out the time and move on. If you find me someone who's sanction was reversed on appeal it will be the first I've ever seen.
EA appears to give the people who review reported content a lot of leeway in regards of what is considered inappropriate. This is both good and bad. On the upside, it allows them to not be strictly beholden to a set of words or phrases that could be skirted or gamed. On the downside, you're at the mercy of the mores and knowledge of whoever happens to review your particular case.
Edit: I don't expect the in-game checks to catch every phrase or misspelled word, but if there is a hard list of unacceptable words that is one part of the assessment process for a content report I would think that EA should work to include that list in the in-game check.
@PlayoffError Yeah, my only fear is that I suddenly lose the ability to play with my friends without having some sort of explanation not in the form of an auto-response or being given a chance to fix whatever the issue is. @EA_Aljo has been a help, so I'll keep my fingers crossed that I may be the first.
Why not provide a list of "banned words" on their help site or something? They can even add a "Are you sure you're 18?" checkbox to protect the youth. To leave the decision up to some unknown entity whose personal bias impacts how they review things seems like a recipe for inconsistency and confusion.
Community ManagerYou wouldn't be the first. I've had many of these reports in the past from people with names they shouldn't have been actioned for and have had them overturned. I'm definitely not going to guarantee anything though.
@PlayoffError Well, looks like you were right. The void has spoken. Or not spoken, I guess.
