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oghighballers's avatar
2 years ago

HUT SETS LOSING CARD

So I was doing the Captains sets. I completed the OVR 88 Stamkos. It got sent to my inbox.

I then continued to do the 88 Jamie Benn set. 

I had all the requirements for the set. I hit auto fill and instead of using the 6 ovr 85 captain cards I had that it required. The game decided to use the 88 ovr stamkos that I had in my inbox. I didn't know until last second when I hit complete set. So I lost that card and I can't even do the set again. 

Does anyone know of EA would reimburse me? Or am I out of luck? 

(I also spent $$$ on those Captains packs to get those cards) 

Edit: Removed profanity. Per the Answers HQ rules, make sure your posts are free of swearing. -CM

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @oghighballers 

    Unfortunately, we're not able to help with this. Items submitted into sets cannot be returned. The best I can advise is to check all the items in the set before completing it so you can remove any that you'd like to keep.

  • I've never had the same problem even though I leave cards everywhere (full time)
    are you sure you didn't accidentally use that card for something?
  • ThoorWoolf's avatar
    ThoorWoolf
    2 years ago
    @kuosikasikuus Yes, it really can happen. I noticed this when I had Luongo. It will happen if you decide to choose the option to quickly replenish from the collection. If the captain is not in the active roster, he will be added to the set.

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