If you can't put the resources into the game.

@Stubo_NHL24 

A lot of work has gone in to addressing community concerns. Obviously, there is still more to improve on. It's not an overnight process. You can take a look at the patch notes to see where we've directly used community feedback to make changes.

As far as responding to threads goes, I'll avoid responding when it's more of a rant. If someone is being constructive and shows they genuinely care about the game more than just making a statement, chances are good they'll get a response. Those are also the ones that get reported back to the team. So, if you really want to make a positive impact on the game and get your issues in front of the eyes that matter the most, be critically constructive without the rude comments.

Don't you find value in passing down the information of all the rants, statement posts, and complaints of angry frustrated players to your team in a summarized way?

Or is it the team that's just not interested in the state of the community?

I feel like you misrepresent the community if you just cherry-pick the 'good' feedback. Good to offload testing to the players who are still trying. Some players put some good effort into creating those long detailed bug lists just to get a reply of "I don't think this will be fixed in NHL 24". Most of the bugs are obvious to anyone who opens the game, yet players have to point a finger at them for them to get fixed. You are right, there is obviously a lot to improve.

Also, how do you choose which thread to delete, which to lock, and which to just ignore? Not all of them are disrespectful, and not all of them bring no value to an open discussion.

great post. Great response back to the EA rep as well

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@projexo wrote:

Don't you find value in passing down the information of all the rants, statement posts, and complaints of angry frustrated players to your team in a summarized way?

Or is it the team that's just not interested in the state of the community?

I feel like you misrepresent the community if you just cherry-pick the 'good' feedback. Good to offload testing to the players who are still trying. Some players put some good effort into creating those long detailed bug lists just to get a reply of "I don't think this will be fixed in NHL 24". Most of the bugs are obvious to anyone who opens the game, yet players have to point a finger at them for them to get fixed. You are right, there is obviously a lot to improve.

Also, how do you choose which thread to delete, which to lock, and which to just ignore? Not all of them are disrespectful, and not all of them bring no value to an open discussion.

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Typically, when someone rants, it's about an issue we already are aware of and the point of their post is to just trash us and the game. Those kinds of posts really don't warrant a response since that's all they're looking for and it basically rewards bad behavior. Which, we don't want to encourage. Those rants also contain very little in the way of something constructive that can be relayed to the team. On top of that, what they're commenting on has probably already been said in a more constructive manner that I've already reported. In order for us to clearly understand an issue being reported, it needs details and it needs to be communicated in a constructive manner. As long as that is happening, chances are excellent you'll get a response

Threads are locked when they go off topic, are just a rant, turn in to flaming each other for differing opinions or are breaking the rules in general. 

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@EA_Aljo wrote:

@Stubo_NHL24 

A lot of work has gone in to addressing community concerns. Obviously, there is still more to improve on. It's not an overnight process. You can take a look at the patch notes to see where we've directly used community feedback to make changes.

As far as responding to threads goes, I'll avoid responding when it's more of a rant. If someone is being constructive and shows they genuinely care about the game more than just making a statement, chances are good they'll get a response. Those are also the ones that get reported back to the team. So, if you really want to make a positive impact on the game and get your issues in front of the eyes that matter the most, be critically constructive without the rude comments.

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First off I get you are an employee of EA and you're doing a job, but it's very frustrating to be spoken to like a gullible kid.

Your first paragraph is beyond parody. Half the alleged community fixes are still an issue. 

You also totally missed the point. EA have released a game that has so many issues that certain modes are unplayable. 

Would you be happy if you bought a car with a wheel and a door missing. I'm sure you'd be straight back at the dealers venting your displeasure,no?

This is no different, I've paid good money for a game that was promoted having all these new features that would trump last year. All I got is a game that is half working. 

So I think those that have used their hard earned money to pay for this are entitled to have a rant. 

Please don't take my posts personally. My frustration isn't with you it's paying for a game that doesn't do what it says on the tin. 

Great response back to the EA rep. The comparison to buying a car that is missing parts and is incomplete is a great point. Just perfect.

Gone are the days when video game companies would release a quality game. Now they spend the year designing microtransaction schemes and less about gameplay because they can just "run patches" throughout the year. The glory days of quality games are gone. We are in the age of DLC and Microtransactions taking priority over anything and everything else when game design is concerned.