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tjplava's avatar
tjplava
1 year ago

Missing HUT Rivals rewards 29.8

   I haven't received last week's HUT rivals rewards. is anyone else having this problem? this is not the first time this has happened to me, why is this happening?
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

Hello, @tjplava 

Rivals rewards are released on Wednesdays at 2 PM PST.

tjplava's avatar
tjplava
1 year ago

i know when the rewards are supposed to come, but it still hadn't come yesterday either... almost a week has passed. I haven't checked yet today. 

eahelp said that the prizes have for some reason been missed even though they should have been.  they are investigating the matter. and it's not the first, maybe second or third time this has happened, but I haven't asked about it before

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @tjplava 

    Did you play at least one Rivals match or did you only play HUT Champs games? If you only played HUT Champs, you won't get any Rivals rewards.

    • tjplava's avatar
      tjplava
      1 year ago

      I know that too, I played both last week and I think I was at diamond level. just checked, still nothing.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @tjplava 

        I haven't seen any other reports of this so we're not aware of any issues. Please open a case with an advisor so they can investigate this. That can be done here. Thank you.

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