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tjplava's avatar
tjplava
1 year ago

Missing HUT Rivals rewards 29.8

   I haven't received last week's HUT rivals rewards. is anyone else having this problem? this is not the first time this has happened to me, why is this happening?
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@tjplava 

Did you play at least one Rivals match or did you only play HUT Champs games? If you only played HUT Champs, you won't get any Rivals rewards.

tjplava's avatar
tjplava
1 year ago

I know that too, I played both last week and I think I was at diamond level. just checked, still nothing.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @tjplava 

    I haven't seen any other reports of this so we're not aware of any issues. Please open a case with an advisor so they can investigate this. That can be done here. Thank you.

    • tjplava's avatar
      tjplava
      1 year ago
      @EA_Aljo yes thanks i have done it many times...
      • tjplava's avatar
        tjplava
        1 year ago

        This came 29.8

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