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9KR4A4TPBYDU's avatar
9 months ago
Solved

NHL 24 Franchise Mode Files Gone

I've played Franchise Mode on past NHL games till 24 and have never come across an issue like this. I had went to play my saved file (which automatically saves backup files) and had seen that almost not just this particular file and back up files were gone but almost all of my saved main and back up files were deleted without a trace. Not sure if anyone is having the same issue or glitch. I've had 2 conversations with EA support and they didn't know why this had happened so they couldn't help. Any help is appreciated!

  • EA_Aljo's avatar
    EA_Aljo
    9 months ago

    @9KR4A4TPBYDU 

    No problem!

    It's pretty strange those files would just randomly be deleted. Unfortunately, I can't explain that. Did support take you through any troubleshooting steps? About all I can think of is power cycling your console and network equipment. You could also try deleting the personal saved data. That can revert the NHL 24 settings to default and delete local saves, but those normally download from the cloud. If you'd like to try that, follow these steps:

    1. Press the Guide button and then highlight the NHL 24 tile
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

    Don't delete from everywhere. Just the local data.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there, @9KR4A4TPBYDU 

    I moved your thread to the NHL 24 forums.

    As far as this issue goes, did you happen to unlink your account or perform any kind of reset on your console's data? Are you sure you're logged into the right Xbox Gamertag or PSN ID?

  • Hi @EA_Aljo thanks for responding and moving my thread.

    No I have not and my account is the only one signed into my Xbox. I still have a few saved files still available to play just more than half of my files especially the more recent ones gone and I've been able to save new files to the account.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @9KR4A4TPBYDU 

    No problem!

    It's pretty strange those files would just randomly be deleted. Unfortunately, I can't explain that. Did support take you through any troubleshooting steps? About all I can think of is power cycling your console and network equipment. You could also try deleting the personal saved data. That can revert the NHL 24 settings to default and delete local saves, but those normally download from the cloud. If you'd like to try that, follow these steps:

    1. Press the Guide button and then highlight the NHL 24 tile
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

    Don't delete from everywhere. Just the local data.

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