NHL Team
Community Manager
@PlayoffError wrote:EA, and us here on these forums should be making more of an effort to reach the people who can be reached. If someone makes a post complaining that some aspect of the game is 'broken' there needs to be more of an effort to understand what the root of their issue is. Far too often people are jumped on for using the wrong word to describe their problem and the discussion is off the rails before it even begins. If people are given a chance to further explain what they think is wrong then a discussion can be had about why what their seeing is or isn't intended behaviour and from there further discussion about what they might want to see in the future can occur.
I very frequently ask for feedback so it can be relayed to the team. Sometimes that works, sometimes it doesn't. If someone is claiming the game is broken, or if it's just a rant saying the game is bad with no actual details, chances are good they're not being constructive so that's largely going to be ignored. Those that do provide actual constructive, mature feedback get it taken more seriously and it gets passed on. There have been a lot of good discussions with usable feedback. We've acted on a lot of this, as you can see in the patch notes.
I think part of the problem is that a lot of the criticism here is often times overly simplistic or just insulting the game devs. I mean, when someone posts, "nhl bad make it different u suck", what exactly are Aljo and the game devs supposed to do with that?
I post a lot of my criticism on here, but I generally try to be as detailed as I can with what the issue is and why I think it's occurring. We need more detailed criticism with screenshots and game clips and less "this game bad 0/10" type posts.
