Twice in the last week I got booted from a game and was unable to connect back to ea servers my internet connection is optimal, everyone else on my friends list is still playing chel but I get this error just trying to load the game. Last time it happened it took me over an hour to be able to connect again. Happened to me once a long time ago in NHL 23.

@DetroitHockey313 We've seen some weird issues with this previously so I wanted to ask. Just to make sure you're power cycling correctly, please try it again with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Something else to try is restoring your licenses with the instructions here. You can also try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

NHL 24 unable to connect to EA server glitch

20 Replies

EA_Aljo
Community Manager
2 years ago
Hello, @iL2shred

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
DetroitHockey31
2 years ago
Hi I’m having this same issue. I’ve power cycled the router, booted up my PS5 in safe mode. Deleted and reinstalled my game. I cannot connect to EA servers. World of Chel boots me out. My PS+ is active. I’m not banned or anything.
EA_Aljo
Community Manager
2 years ago
@DetroitHockey313

When are you getting kicked from WoC?

Also, did you try all of the troubleshooting steps here?
DetroitHockey31
2 years ago
Yes, I have. Nothing seems to work. Rebuilt my database, power cycled. Reset the router, redownloaded game 3 times now. When it finally lets me load up WoC I can’t click on 3s or 6s or anything with showing the error i attached. I have to join friends lobbies through the Home Screen on my PS5 and only sometimes it loads me in. I’m not sure if EA has a phone number i can call to get this resolved? It’s pretty much unplayable. I spent two hrs last night trying to figure this out and just gave up.
EA_Aljo
Community Manager
2 years ago
@DetroitHockey313

Is your player a Captain or Alternate? If so, try removing that and let me know if it helps or not.
DetroitHockey31
2 years ago
He is neither. How would that affect loading into WoC?

Do you know a phone number I can call?
EA_Aljo
Community Manager
2 years ago
@DetroitHockey313

We've seen some weird issues with this previously so I wanted to ask.

Just to make sure you're power cycling correctly, please try it again with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

Something else to try is restoring your licenses with the instructions here.

You can also try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
36f946j3uzjb
2 years ago
Over the last two or three days, I have lost connection with EA servers several times while playing Squad Battles. Each time, I get assigned the loss, and any objectives progress is lost. This is frustrating.
I have restarted my XBox X/S and cycled power on my router. I use a wired connection. I have other devices nearby that are connected to the Internet, and they have no issues, so I just can't see how it can be local.
Any ideas?
EA_Aljo
Community Manager
2 years ago
@36f946j3uzjb

Please try the steps I mentioned previously. Also, it would be good to check with your ISP to see if they are noticing any issues.
Outl4w2122
Rising Novice
2 years ago
I cannot connect to xbox servers. I have the EA game pass and it will not let me connect to NHL 24 servers. I can download the game,but in game I keep getting NHL 24 EA sports server error to connect messages with a qr code to change my password. MY password is fine and lets me login here and to my xbox. I am having same issues on NCAA College Football 25. CAn you help me?