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iL2shred's avatar
iL2shred
2 years ago
Solved

NHL 24 unable to connect to EA server glitch

Twice in the last week I got booted from a game and was unable to connect back to ea servers my internet connection is optimal, everyone else on my friends list is still playing chel but I get this e...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @DetroitHockey313 

    We've seen some weird issues with this previously so I wanted to ask. 

    Just to make sure you're power cycling correctly, please try it again with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

    Something else to try is restoring your licenses with the instructions here.

    You can also try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@36f946j3uzjb 

Please try the steps I mentioned previously. Also, it would be good to check with your ISP to see if they are noticing any issues.

rimms1985's avatar
rimms1985
Rising Rookie
10 months ago

Same situation happening to me can't login to hockey only.  Everything else works just fine

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @rimms1985 

    Can you give me some more details on what is happening? When are you unable to connect? Also, what platform are you playing on and did you try the suggestions in this thread?

  • rimms1985's avatar
    rimms1985
    Rising Rookie
    10 months ago

        Yeah... it's working now.  Nothing I did fixed it, as far as I know.   Tried everything i read in the posts.   Last night ps5 couldn't connect to ea servers at all.   

        Did reboots of my modem and all the above.   Changed dns, changed password. This was probably from 630pm - 12am EST.

        Then when i try logging in this morning it worked just fine. Appreciate ya trying to help me though.   Looks like I'm good though until it happens again.  It was definitely very frustrating. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @rimms1985 

    Thanks for the update. I'm not aware of any issues that would have caused this. We'll always keep monitoring for them. If anything else comes up, please reach out again.

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