Forum Discussion

Community Manager

Re: NHL 24 unable to connect to EA server glitch

Try going to myaccount.ea.com. Log out and then log back in here, but do so with your platform account as in the image below. Once that is done, completely exit out of NHL 24 and try loading back into it.

5 Replies

Outl4w2122
Rising Novice
1 year ago
That did not work and xbox still asked me to reset my password.
Outl4w2122
Rising Novice
1 year ago
This is what i get on the xbox. I have not been able to play online since Monday after I bought Ea play. If I can't connect to EA servers, but it works fine for every other gaming playform and servers it seems to be an EA issue. How do I remedy this.
EA_Aljo
Community Manager
1 year ago
@Outl4w2122

Thanks for trying. You mention that your password is fine, but did you actually change it as the message says? If not, please try resetting your password.
Outl4w2122
Rising Novice
1 year ago
Yes I have changed it and still the same.
EA_Aljo
Community Manager
1 year ago
@Outl4w2122

This appears to be an account related issue. I'd like you to contact an advisor about it using the steps below.

Go to https://help.ea.com/en/help-home/

Type EA Account into the search field

Select the EA Account tile

Click on See more topics

Click on 'I need to update my EA account information'

Click on the option for chat

Let me know what happens. Thanks!