Forum Discussion

DontBeJealous's avatar
DontBeJealous
New Scout
2 years ago

STORE ERROR there are no packs to display at this time.

Please help, I'm missing all the Black Friday pack deals. Everytime I go to purchase points for packs, a screen pops up amd says: STORE ERROR There are no packs to display at this time. ⚽ I've h...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @Kraza88 

Points can still be purchased by going to the Xbox store in a web browser.

kgmitch8's avatar
kgmitch8
Seasoned Traveler
10 months ago

Bought some coins and I cant spend them now? In NHL 24 xbox one

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @kgmitch8 

    Hello. The store has been closed for NHL 24 as we have made the transition to NHL 25.

    Also, just to be clear, did you buy coins or NHL Points?

    • SVHPL's avatar
      SVHPL
      10 months ago

      Can you please advise me on how I can send you a private message. I don't see that on your homepage. Thanks.  

    • kgmitch8's avatar
      kgmitch8
      Seasoned Traveler
      10 months ago

      Points. 1150

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        @kgmitch8 

        Since those points can't be spent, please contact the retailer you purchased them from to see if a refund is possible.

    • Hemicoup1977's avatar
      Hemicoup1977
      10 months ago

      Hello. I just purchased 13000 NHL24 points  Sunday Jan 12 2025. I spend alot of money as you can see on my account throughout the years with NHL in xbox and come to find out the store is CLOSED to "transition to NHL25"  Seriously?? Why are you guys still selling points for a store the "closed".

      I will need a full refund ASAP as that's ridiculous on so many levels.

      I can supply any info you need but you should easily  e able to verify

      Sincerely

      Lee

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        Hello, @Hemicoup1977 

        Since the purchase went through either Microsoft or Sony, you'll need to contact their support to see if a refund is possible.

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