Forum Discussion
EA_Aljo
Community Manager
7 months agoHi there, @ElectroBlue8
Thanks for reaching out. We'll go through some troubleshooting and try to resolve this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
- 7 months ago
Thanks for answering! I did what you said and it still says the same thing. I think my console`s connection is a wired connection if that helps.
- EA_Aljo7 months ago
Community Manager
Thanks for trying that. Which console are you playing on?
- 7 months ago
xbox one S
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