NHL 25 How to Contact Support (Oct 11th)

Hey Aljo My account got banned 15 days plus 28 no access to auction house and reset my coins because i put up a card for trade at max price and someone bought it instead offering a trade and i received a message that it was coin distribution. I did a case appeal but all it says is that's in progress and there's no way to talk to an actual person which is a little confusing. i did some digging on the site and says that when you appeal a ban it goes to a team and its a minimum of 10 days + and i will get a no reply email with the decision.  This is a little crazy to me how can a decision be made without a discussion or at least a chance to explain what occurred. While i did a short explanation of the situation the case, its locked and i cant add more info or specifics. Ive been playing HUT every year since it exist and i have never had a suspension or infraction of any kind. Anyways sorry for the rant its a  little frustration that i have invested a lot of time and effort in my team via grinding since launch and i just have to sit here and wait without being able to talk to a human being.