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mapleforever34's avatar
mapleforever34
Rising Newcomer
2 months ago

Bought NHL 25 Deluxe and didn’t get my guaranteed rewards…

So I purchased NHL 25 and got early access. However, I opened HUT and to my surprise I didn’t get any of the players, packs, and points which were promised. I am extremely disappointed, as I was extremely excited to get a boost which I payed extra for, and to open the cover athletes pack to get my Matthews which is my favorite player and its also the sickest player card art I’ve ever seen. Still hopeful EA can do something about it and get me the rewards I payed for…

XBOX: mapleforever

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. An advisor is going to need to assist with this. Please follow the instructions here for opening a case.

    Also, if you happen to be game sharing, only the account that purchased the game will get the pre-order content.

  • JMtooNeat's avatar
    JMtooNeat
    Newcomer
    2 months ago

    Hey, Did you end up getting any of your rewards? I haven’t gotten any yet. I messed up and pre-ordered the game on my alt account thinking it wouldn’t matter but now im thinking that i’ll only get the rewards on the account it was bought under

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      That is correct. The pre-order rewards are only received on the account the game was ordered on.

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