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Vespri's avatar
Vespri
Rising Novice
3 months ago
Solved

Hut champ rewards

Hello EA,

 

I just played my 10th game in overtime and won against my opponent. However, right after the match ended, I received a message saying I was disconnected from the EA servers—and the game recorded it as an overtime loss. Because of this, I lost the Nick Antropov card.

 

It's incredibly frustrating that something like this can happen, especially after putting in so much time and effort. Lately, playing the game feels more stressful than enjoyable.

 

I would really appreciate an explanation or some kind of compensation. Thank you.

  • Hello. I'm sorry to say, we don't have compensation available when disconnecting. The best we could do is go through some troubleshooting. Which, should be done if this happens regularly.

2 Replies

  • Vespri's avatar
    Vespri
    Rising Novice
    3 months ago

    My opponent was awarded the win as usual.

    In last match I made record 10:9:1. Nick is home, but still I lost one win.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello. I'm sorry to say, we don't have compensation available when disconnecting. The best we could do is go through some troubleshooting. Which, should be done if this happens regularly.

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