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SilvaBackKilla87's avatar
SilvaBackKilla87
New Rookie
10 days ago
Solved

Lost connection 5x today!!!!

I’m almost about done with this game! I’m playing SB and it’s lost connection 5x. It’s not my internet. Everything else including other games work just fine. This is becoming a waste of time!
  • EA_Aljo's avatar
    EA_Aljo
    10 days ago

    Hi there. We're not aware of any issues so we should go through some troubleshooting. First, are you on a wired or wireless connection?

SilvaBackKilla87's avatar
SilvaBackKilla87
New Rookie
10 days ago

I’m wired. I even restarted my modem to see if it was that. Still not working 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 days ago

What console are you playing on? Also, when are you losing connection? Is it in the middle of a game?

Also, the servers came down for an update about an hour ago. It's possible that is why you've been disconnecting, but you shouldn't have been able to reconnect once they came down.

  • SilvaBackKilla87's avatar
    SilvaBackKilla87
    New Rookie
    10 days ago

    PS5. Yup all within the first period. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      10 days ago

      Were you ever prompted with an update? If not, completely shut down NHL 25 and check to see if there's an update available.

      • SilvaBackKilla87's avatar
        SilvaBackKilla87
        New Rookie
        10 days ago

        I’ll take a look. Thanks 

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