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SpongeBob3011's avatar
SpongeBob3011
New Novice
20 days ago

Missing fantasy Card Conor Garland in my inbox

Dear EA,

I have made last week fantasy card Conor Garland with 40 fantasy collectibles, but card didn't show in INBOX. I have restarted the game and the PS5 system but card still didn't show. I have contacted EA help made a case and shared all my account data. Also, I have attached picture where was clearly seen that I have made this fantasy player. They have stated today in the help chat that they have not technical possibilities to solve the issue and I should post my case on EA forum so I can get further support.

Here are my account data:

PS5 ID: MugmanCuphead

Gamer tag: BrutalHades10

I can share any other info if needed. 

Please help. I am playing NHL since 2017 and I have spent a lot of my earned resources for this card. 

Thanking you in advance

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi there. Thanks for all the details. I have passed this on to the team and will let you know when I have some news.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      18 days ago

      This is still being investigated.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      13 days ago

      Hello. I am looking into this and will let you know when I have an update. Thanks!

  • SpongeBob3011's avatar
    SpongeBob3011
    New Novice
    13 days ago

    Thank you. 

    Here is the picture where is clearly seen that I have made Garland.  Immediately after I made him I went to inbox and card was not there. Sorry for being boring but its just for further clarification.  

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      13 days ago

      Please check your inbox. You should have him now.

  • SpongeBob3011's avatar
    SpongeBob3011
    New Novice
    13 days ago

    THANK YOU MAN !!!!! YOU GUYS ARE GREAT !!!! I WILL NOT FORGET THIS!!!! THANK YOU SO MUCH.... I WILL MAKE A POST TO ALL THESE NERDS THAT ARE SAYING ONLY BAD THINGS ABOUT NHL 25 AND ACTUALLY YOU ALL FROM DEVS AND CONTENT TEAM AS WELL AS COUMMINTY TEAM ARE DOING GREAT JOB !!!!!!!!! BIG W FOR EA NHL 25!!!!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      12 days ago

      You're welcome! Glad to help. If you have any other issues, please reach out again. Good luck and have fun!

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