Community Manager
Community ManagerThat's a pack exclusive item so I didn't include it here.
Are you sure? There is a 99 Victor Hedman card that is advertised as an exclusive card on one of the banners in the store tab. Are you saying that there are two Pre-Season cards that are exclusively available in store packs (Hedman is actually only available in one pack, but it's a good thing that there is a guaranteed way of getting that card)? And if so, why is the 98 Caufield card not advertised anywhere in the game? It's just in the collection with no information on how to get the card. Why is that?
Community ManagerIt's a pack exclusive item. I'm looking into this and will let you know when I have an update. Probably tomorrow since it's a holiday in Canada today.
Ok, thanks for that. Hopefully we'll get some information on that card.
Community ManagerThe 98 Caufield has a chance of being received in any event pack.
Ok, thanks for the info. So 98 Caufield is available in all event packs, but there is no guaranteed pack for 98 Caufield, whereas 99 Hedman is only available in one pack, but that pack is guaranteed to include 99 Hedman. If you are going to release a similar card to 98 Caufield in every week of the Pre-Season event, those cards should be displayed on a banner so that we know how we can get the card. And by the way, when there is a guaranteed pack for an exclusive player like 99 Hedman, the name of the player should be mentioned in the pack description instead of just vaguely talking about an exclusive player. I know the card is displayed on a banner so there is a way to know who the exclusive player is, but I don't understand why the name of the exclusive player isn't mentioned in the pack description.
Community ManagerAppreciate the feedback on this.
