NHL 25 HUT Content 8/15

I never blamed the customer. Obviously, the 7 million coin glitch wasn't intended. That's still plenty of coins to get most anything you want. If you'd rather have the token though, we can exchange the coins for it.

You are though. People obviously spent the coins. There was no warning message that said not to. EA coded it incorrectly. You guys should be rewarding what was correct. This has happened in FC many times. They always reward the correct reward through compensation. Even on packs. What is the difference here?

Again, there is no blame that the players did something wrong. It's on us that 7 million coins were mistakenly given out. Again, if you're not happy with that, we'll exchange those for the token. Otherwise, you got a substantial amount of coins that you can buy most anything you want with. It seems like a pretty fair trade for a mistake on our end.

Please explain how this isn't false advertising. Pretty sure false advertising is a massive issue, no?

I didn't get 7 Million Coins and I still didn't finish the Tage Objectives.

But users that did got banned for 14 days and had a HUT coin reset for simply trying to redeem the token. The token is what people thought they were getting. No one chose 7M Coins as an option. 

The right thing to do is to award the token.

Again, we will exchange your coins for the token. You have that option. Otherwise, you got a pretty huge payday on us. If we had made a choice pack that granted one or the other, chances are excellent 99% of the community would take the coins.

There would only be bans if people were spending the coins in a manner that breaks the ToS. Most likely, coin distribution by trying to move them to another account.

So you directly false advertised the week 3 Tage reward. Just because it benefited us doesn't mean you don't have to correct. If you gave out 1 coin, you would correct. You're dying on a hill that essentially you are okay with the player base having the wrong rewards.

That's really not the case here. We'll have to agree to disagree though. Again, we have a solution that you're not wanting to take us up on. Not to mention that receiving 7 million coins is a pretty good glitch to be on the receiving end of. Especially when you get to keep the coins. We're not issue the token as well because the very high amount of coins is a far higher value than the token.

You check with your boss on this? Blaming the player base for your mistake is absolutely crazy and beyond petty. You directly false advertised a reward. There is no compromise. You guys gave the wrong reward. 

Can you point out where exactly EA_Aljo blamed the player base for the mistake? I don't understand at all why you keep saying that EA_Aljo is blaming the player base.

But yes, I agree that EA should just give the token to those who didn't get it instead of taking away the 7 million coins in exchange for the token.

EA_Aljo​ I understand that it is a very high amount of coins and in a way it makes up for the mistake. But then again, the token is so much lower value than the 7 milloin coins that it shouldn't be a big deal for you to just give the token to us. We are not asking you to give 7 milloin coins to anyone. We are asking for a very little thing. And you are refusing to give us that thing without taking away 7 milloin coins from us. Taking away 7 million coins is not a good way to make up for a mistake.

And what about this scenario: Someone completed the objectives to get the token but got 7 million coins instead because of the mistake. Then that person decided to take advantage of the opportunity and buy some players in the auction house, after which he no longer has 7 million coins. But he still wants a 99 Tage, and the only way to get a 99 Tage is the upgradeable Pre-Season card that requires the tokens from the weekly objectives. Then he sees your comments about exchanging 7 million coins for the token. He is entitled to get the correct reward for completing the objectives, but he can't exchange 7 million coins for that reward. What would you do in that situation?

And just for clarification, I got the token and not the 7 million coins, so I don't personally need anything to make up for the mistake. I'm just wondering why it is so difficult for you to just give us the token without taking away coins from us, especially when it's a very high amount of coins that you would take away.

He is essentially blaming players for spending the coins. He knows the coins were spent. There was no reason not to. The game didn't provide a message saying not to spend them. We completed the objective and they were rewarded. The token was not. 

I'm not sure if I agree on that. And even if it's true, it's not the same thing as blaming the player base for the mistake. But as I said, I agree that they should give the token to those who didn't get it without taking away coins in exchange.

I looked into this before even responding on this thread. I don't make these decisions.

Again, the players are not being blamed. And, I've offered a solution for those that would rather have the token than the coins.

Sounds good. Please have the team create a pack for a Tage token for 7 million coins. We would like it today as to not delay any further. 

I'll pass on the suggestion, but this is pretty pointless because I'm pretty sure most everyone finds the 7 million coins to be far more valuable. So, it's best for anyone to contact me if they want to swap those coins for the token rather than pull a developer off their current project to spend some time making this pack and testing it.

No, I want the Tage token. Why would you not just make a pack? This is your solution so it should be accessible to everyone. Put your solution out there for your players to see.

I have made the suggestion. You're welcome to wait and see if that happens or you can send me your Xbox gamertag/PSN ID and we'll swap the coins for the token.

I will need to sell items to get coins back since this is your solution. I don't have the coins right now but will purchase the pack when ready. No need for some private back room swap. Just put the pack in the store so we can all purchase it. I will buy when ready. 

I don't understand ... don't you need 7mil coins for both solutions? If you don't have the coins yet, why don't you just PM EA_Aljo when you're ready? It sounds to me more like you're hoping to be able to buy this token pack with points as well 😅

btw ... not even 3 weeks until NHL 26. I don't understand all the stress for a 99ovr card that will be played for only 1 week

I believe xGwalt8 means that he needs to sell items because EA's solution is to exchange the token for coins instead of just giving the token to those who didn't get it.

As for why he wants a pack, I believe it's because more people would see that pack in the game than EA_Aljo's post on this forum and therefore more people would get to know about the possibility to get the token in exchange for the coins.

This is exactly why. This is their solution so their solution should be available to anyone who wants 99 Tage but couldn't get him because of EA's coding. 

I'm not buying anything with points. I just don't want a backroom deal. If this is EA's solution to their error, they need to provide it for everyone via pack. 

I got banned and I legit bought a goalie for max price because he’s was the only one on the ah and is 6’9. Height matters for goalies…unfortunately his pads did not change colors so I sold him for max price. This is still bs and I will never purchase another EA game. They need to do right by me as a loyal customer. It’s not my fault I spent the free 7mill in coins. Oh and also after the ban they will remove my coins…what a joke of a game. 

I don't have any insight into what you did to get banned. Receiving the coins is fine. We didn't ban anyone for that. If they were spent in a way that broke the rules, action can be taken on the account. You'll need to submit a dispute with ToS to have them investigate your account.