NHL 25 HUT Content 8/15

Again, there is no blame that the players did something wrong. It's on us that 7 million coins were mistakenly given out. Again, if you're not happy with that, we'll exchange those for the token. Otherwise, you got a substantial amount of coins that you can buy most anything you want with. It seems like a pretty fair trade for a mistake on our end.

Please explain how this isn't false advertising. Pretty sure false advertising is a massive issue, no?

I didn't get 7 Million Coins and I still didn't finish the Tage Objectives.

But users that did got banned for 14 days and had a HUT coin reset for simply trying to redeem the token. The token is what people thought they were getting. No one chose 7M Coins as an option. 

The right thing to do is to award the token.

Again, we will exchange your coins for the token. You have that option. Otherwise, you got a pretty huge payday on us. If we had made a choice pack that granted one or the other, chances are excellent 99% of the community would take the coins.

There would only be bans if people were spending the coins in a manner that breaks the ToS. Most likely, coin distribution by trying to move them to another account.

So you directly false advertised the week 3 Tage reward. Just because it benefited us doesn't mean you don't have to correct. If you gave out 1 coin, you would correct. You're dying on a hill that essentially you are okay with the player base having the wrong rewards.

That's really not the case here. We'll have to agree to disagree though. Again, we have a solution that you're not wanting to take us up on. Not to mention that receiving 7 million coins is a pretty good glitch to be on the receiving end of. Especially when you get to keep the coins. We're not issue the token as well because the very high amount of coins is a far higher value than the token.

You check with your boss on this? Blaming the player base for your mistake is absolutely crazy and beyond petty. You directly false advertised a reward. There is no compromise. You guys gave the wrong reward. 

Can't even muster up an apology.

Can you point out where exactly EA_Aljo blamed the player base for the mistake? I don't understand at all why you keep saying that EA_Aljo is blaming the player base.

But yes, I agree that EA should just give the token to those who didn't get it instead of taking away the 7 million coins in exchange for the token.

EA_Aljo​ I understand that it is a very high amount of coins and in a way it makes up for the mistake. But then again, the token is so much lower value than the 7 milloin coins that it shouldn't be a big deal for you to just give the token to us. We are not asking you to give 7 milloin coins to anyone. We are asking for a very little thing. And you are refusing to give us that thing without taking away 7 milloin coins from us. Taking away 7 million coins is not a good way to make up for a mistake.

And what about this scenario: Someone completed the objectives to get the token but got 7 million coins instead because of the mistake. Then that person decided to take advantage of the opportunity and buy some players in the auction house, after which he no longer has 7 million coins. But he still wants a 99 Tage, and the only way to get a 99 Tage is the upgradeable Pre-Season card that requires the tokens from the weekly objectives. Then he sees your comments about exchanging 7 million coins for the token. He is entitled to get the correct reward for completing the objectives, but he can't exchange 7 million coins for that reward. What would you do in that situation?

And just for clarification, I got the token and not the 7 million coins, so I don't personally need anything to make up for the mistake. I'm just wondering why it is so difficult for you to just give us the token without taking away coins from us, especially when it's a very high amount of coins that you would take away.