Forum Discussion

Yusubooster444's avatar
Yusubooster444
Rising Newcomer
7 months ago

Packs and sending to collection.

A couple of days ago, I opened a pack that promised 3x 83+ and 3x 81+ players. From the pack, I only received 2 players rated 83+ and 4 players rated 81–82. Now I crafted one 89-rated Stanley Cup player and submitted it to a set, but the entire player just disappeared into thin air. When will this game actually work? How is it possible that there are such major issues every single year?

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hello. What is the name of the pack that you had the issue with? Also, what player did you craft and which set did you put them in?

  • Yusubooster444's avatar
    Yusubooster444
    Rising Newcomer
    7 months ago

    The pack was the one in the xp path. I got my card back from the set allready🫣

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    You'll need to contact an advisor so they can investigate this. Please follow the instructions here for opening a case.

About NHL 25 Hockey Ultimate Team

Talk about NHL 25 Hockey Ultimate Team with the NHL community.1,159 PostsLatest Activity: 15 days ago