Community ManagerHello. We had a few reports of menu lag when 25 launched. That was resolved by restarting the game. Can you get me a video showing the lag you're experiencing? Menus are loading a lot faster this year so it would be good to see just how slow yours are. Please put it up on YouTube or publish it through your console and respond with a link. Thanks!
Thank you for the reply. I appreciate that you’re looking into this and asking for more information. However, I’d like to clarify that the menu lag being reported by the community is not an isolated issue nor something that was universally resolved after launch. While restarting the game may temporarily help in some cases, the sluggishness in menus—particularly in modes like Hockey Ultimate Team—remains a consistent problem for many players.
I will gladly record and upload a video demonstrating the lag I’m experiencing. I’ll provide a link shortly. In the meantime, I’d also encourage your team to revisit feedback across multiple platforms (EA forums, Reddit, etc.), as many users have reported similar issues. The lag tends to occur during:
•Navigating the auction house.
•Scrolling through team lineups or collections.
•Accessing rewards and objectives screens.
•Even just exiting after a game/challenge etc. becomes unbearable
The issue seems tied to excessive data fetching or inefficient asset loading, especially during peak times. Even if menus have improved in some areas compared to previous years, this remains a significant pain point for many of us.
It feels counterproductive to ask players to frequently disengage from the game—whether to restart the console or relaunch the game. Interrupting the flow like this can lead to frustration, and some players might simply lose interest and not return. Creating a seamless experience is crucial to keeping players invested
Community ManagerThanks. Just let me know when you get that video. Appreciate it!
I’m no longer having the issue since last update. However seems like more people are.
Community ManagerGlad to hear you're not experiencing this. Unfortunately, I know there are some others that are still having this issue.
I can't even bid on anything on the auction house because the lag. It'll say there's 10 sec left and I bid and says auction is expired.
Community ManagerAppreciate all the details. If you can get me a video, I'll pass it on to the team. Please put it up somewhere it can be streamed. Thanks!
