Forum Discussion

BigRyklin's avatar
BigRyklin
Seasoned Traveler
5 months ago
Solved

Why did I not get Hughes's pack with the deluxe edition?

I should have gotten this pack with a pre-ordered deluxe edition - Immediate Reward in NHL 24 (Choice of Jack, Quinn, or Luke Hughes at 99 OVR), but I did not.  
  • EA_Aljo's avatar
    EA_Aljo
    5 months ago

    There were 2 packs. One was for a 99 OVR Hughes in NHL 24. The other was for the 84 OVR choice pack in NHL 25. To get that one, you needed to have pre-ordered before September 13th.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

There were 2 packs. One was for a 99 OVR Hughes in NHL 24. The other was for the 84 OVR choice pack in NHL 25. To get that one, you needed to have pre-ordered before September 13th.

tilza80's avatar
tilza80
New Novice
5 months ago

OK I never got my pack so who do I send the pic showing I pre ordered on Sept 9th  from the Xbox order history?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Is this happening on the account the game was purchased on? If you're playing on multiple accounts, only the one that made the purchase gets the pre-order content. If that's true, you'll need to open a case with an advisor so they can investigate this. Cases can be opened by following the steps here.

About NHL 25 Hockey Ultimate Team

Talk about NHL 25 Hockey Ultimate Team with the NHL community.672 PostsLatest Activity: 2 hours ago