Ideas

Ctrav52's avatar
Ctrav52
Rising Scout
6 days ago

Game crashing

How has nothing been done about this game constantly crashing and wrecking RP. No matter the system. It crashes mid game during a break out or loading into the lobby. And no it’s not my system it happens to everyone I’ve talked to! Do something about it! Not a single other game I play crashes 

10 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks for testing this out. Hopefully, we can get some others to try it as well. I'll update my pinned message to suggest switching to 1080p and reporting back.

    Personally, I have 2 Series X consoles on 2 different 4K TVs and do not experience the crashing. So, it's possible this is related to particular TV/receiver models. 

  • ReiJen2407's avatar
    ReiJen2407
    Rising Traveler
    1 day ago

    Correct.

    This has been the case for years.

  • Ken_Stallings's avatar
    Ken_Stallings
    New Scout
    1 day ago

    I did set the 1080p video resolution setting for my X-Box X/S and my initial impression is that it may well have solved the crashing issue.  Of course, I will continue to test this out and post herein if I encounter any further crash while playing the game.

    What I have done to test this out is to stop doing an intensive hard power off restart as well as playing three games in a row (which is as many in a row as I would desire to play).  I am also allowing most all of the post event video segments to play out to completion and allowing the post game video segments to play out to completion.

    So far I have played about 25 straight games without a crash.

    Perhaps even more critical, despite "downgrading" the video setting from 4K to 1080p, frankly I have not noticed any deterioration in video graphics quality.  I guess that's due to the fact that the max resolution the game supports is 1080p and so the 4K setting, though compatible with the HDTV's capability, is unnecessary.  I have also not seen any stuttering, which again would make sense if the game console is trying to overclock a video setting that isn't really needed.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Can you try it just as a test? So far, we haven't been able to reproduce this. If there are multiple reports that 1080p fixes the crashing, that's something we can look in to.

  • Ken_Stallings's avatar
    Ken_Stallings
    New Scout
    2 days ago

    I was running in 4K since that's the resolution of the HDTV I run the console through.  But, I will give 1080p a go and see what happens.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Have you tried switching to 1080p as mentioned below?

  • Ken_Stallings's avatar
    Ken_Stallings
    New Scout
    4 days ago

    Either outcome has happened.  When the console auto turns off, everything goes blip with a flash of green screen.  When the game freezes, the game action stays in the frozen period for a few seconds and then the game crashes to the desktop of the console.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    What is happening when the game crashes? Is your console turning off or does the game close and you're taken back to the dashboard? Which console are you on? Thanks!

  • darkryd3r's avatar
    darkryd3r
    Seasoned Veteran
    5 days ago

    also still crashes after line editing in season mode when starting a game before entering the game intro presentation. I play on Xbox Series S.