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amrum's avatar
amrum
Rising Newcomer
4 days ago

HUT Disconnects Causing Lost Wins and Stopped Progress – No Compensation

  In 2 of my last 4 HUT games, I was winning when the game suddenly froze and disconnected, resulting in a loss instead of a win. My internet connection is stable, and I even restarted both my PS5 ...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 days ago

Hi there. Thanks for reaching out. We're not aware of any issues on our end that would cause this. We'll continue to monitor for them. In the meantime, I recommend trying the steps in this article for connection troubleshooting.

Also, make sure you do a thorough power cycle of your equipment will help. Please try these steps:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again
NiZZe47's avatar
NiZZe47
Seasoned Newcomer
1 day ago

What a joke EA, you are very well aware of this and it is 100% an error on your end!!! 

This is a standard respons meant to deceive us and I would say is borderline fraudulent behaviour. 

Quit pinning this on the user, when I raised this weeks ago and I pressed the issue you said it was probably a x-box problem....

Come on and fix this, or at least compensate us who have this problem.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    We're not aware of any issues on our end causing frequent disconnects. Are you playing on a wireless connection by chance?

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