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amrum's avatar
amrum
Rising Newcomer
1 day ago

HUT Disconnects Causing Lost Wins and Stopped Progress – No Compensation

 

In 2 of my last 4 HUT games, I was winning when the game suddenly froze and disconnected, resulting in a loss instead of a win.

My internet connection is stable, and I even restarted both my PS5 and router after the first incident, but it happened again.

I managed to record the second incident, and you can see what happened here:
https://photos.icloud.com/shared/album/0f7oslveU64nSVZEnbNzXCf7g

It’s extremely frustrating to lose games this way, especially when you’re winning. On top of that, your progress is stopped, you have no option to reconnect or get back into the game, and there’s absolutely no compensation for a loss caused by a game issue rather than your own performance.

This seriously affects the HUT experience. Players shouldn’t be penalized for technical issues they have no control over.

Please investigate this issue and consider introducing a way to reconnect to ongoing games or at least compensate players when these disconnects occur.

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1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi there. Thanks for reaching out. We're not aware of any issues on our end that would cause this. We'll continue to monitor for them. In the meantime, I recommend trying the steps in this article for connection troubleshooting.

    Also, make sure you do a thorough power cycle of your equipment will help. Please try these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

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