EA/Origin charging me $$ no opt out even with rep

[I can provide documentation of all statements below]

I haven't used EA games since August 2023.  I was notified by my bank [BOA] that there was a $39.99 charge from EA/Origin. 

"PURCHASE 03/08 EA *ORIGIN.COM HELP.EA.COM CA "

I promptly contacted EA/Origin to opt out.  I was told it was a "Steam" issue.  It is not, I have documentation from Steam verifying that fact.  EA/Origin is firm saying they did not charge me [see bank quotes above] and I have the chat transcript to demonstrate their denial.  I have filed fraud claims with my bank and the FCC [it is illegal NOT to provide an Opt Out option].

Anyone have similar problems?  Resolved?  I am going to be put in a position to close the BANK account so they don't hit me again.  I cannot locate the charge on their website even though it processed through my bank.  I will update this post after I upload all the documents with confidential data blocked to a web blog.  EA does not have customer service.