Community ManagerSorry to hear that you are having issues @AngryPenguin763.
If your saves are not there when you launch the game then it is most likely a case that you did not have your game set up to save to the cloud and were rather saving locally. If this is the case then you will not be able to retrieve your saves if you have done a clean install of your operating system.
Darko
Wow, so I have to "set it up" ? I strongly feel this should be automatically done for obvious reasons. Everything's lost..all of it ...gone..because the customer needs to "set it up". Might be ignorance on my part but had I even thought that a company would not make that automatic for half a sec I would have backed up my * obviously.. didn't even occur to me that, that would be an issue. Must be all my years with consoles and steam and well, basically every other system besides origin. This is a * joke. I hate these online hubs anyway. Miss having discs and not having to connect online etc. Your "hub" has caused me allll kinds of issues. From not installing saying I'm not connected to the internet to now losing all my *..seriously wtf. Welp, lost all my *. Cant get it back. Whats the point of staying here? This is dumb af
Community ManagerActually, @AngryPenguin763, if you wish to use cloud saves then you need to set it up on all platforms. If you have not set it up and wipe your hard drive so as to reinstall your OS then you will lose your local saves.
Darko
Community ManagerI am only trying to assist you @AngryPenguin763 and while I know it is frustrating there is no reason to post in an abusive or aggressive manner.
If you wish to use cloud saves then you need to set it up on all platforms. If you have not set it up and wipe your hard drive so as to reinstall your OS then you will lose your local saves.
Darko
Is that really true? I don't recall any platform on which I've needed to implicitly go and enable cloud services. Some of them will prompt you when you first use it and ask if you want to turn it on but I've never heard of a user having to purposefully navigate to a menu and switch it on. Do you have some evidence of this?
I stumbled across this because I most definitely do have cloud saves enabled and they work fine for a few days and then I'll randomly load the game and everything is gone. I've lost all my progress in Bejeweled 3 over and over during the past few weeks because it keeps randomly losing the save data.
Sometimes it will let me know that the local data is out of sync with the cloud data and which I want to use and other times it's just gone.
Same here and I lost scores for the first time after years of acquiring very high {500,000 plus on Peggle Deluxe v.1.0.1 & 100 % clearance scores}. Even after clearing casche Origin page will not load with empty windows! Filed error report a week ago and no reply. Where's the effective customer service here?
This is not true Most services that offer saveing to a cloud are on by default Biggest example of this is steam and ps4 which will even save to cloud even if your not currently subscribed to ps+ so thats a big fat lie first off . The op should also be aware that if he reinstalled windows he lost almost all he data for everything besides things irrelevant to ths origin launcher.. That being SAID the sad thing is Origin switched from the origin launcher To EA app.. which didnt automaticly convert all the old games and data you already had installed over to the new app? like wtf so all the games i played on origin i now no longer have any of my save files and even my cloud data wont load ?so thats strange but why switch from one unfinshed launcher that people wanted fixed to another unfinished half cracked launcher/app? like just because you made it look new and call it something else is not going to stop all the complaint about things not working properly you actually would have to fix the issues not just claim" you listened to user feedback" and up and desided to phase out your old launcher for a completely new half baked one Like i like EA always will always have even when the company makes it hard to like them owell ill deal with it but like you guys will never compete with steam so just do your own thing and take the time to do it right ... dont switch your launcher every5 years and maybe just work on and refine the first one and try to get it correct the first try not just make a bunch of bad reiterations but EA is super dropping the ball lately legit small indie companies release better quality games more often then Ea or most Tripple A studios these days Companies like EA have just gotten to greedy thinking people want games loaded with micro transactions or that people wanna pay 70 dollars for a game just to turn arouund and pay another 100 dollars just to access half the content in said game like wtf.. lets release a game thats obviously not anywhere near being ready for release like most early access games have been better then anything EA or ubisoft have released in years which is sad you guys use to make genuinely good games now you just throw out unfinshed products knowing jackasses will pay for it i guess i would to if i new the money could be so easily gained from people but jusst talk about not respecting the customer or careing about the player base that supported you all these years no Morales at all
