Forum Discussion
13 Replies
- EA_Darko5 years ago
Community Manager
In that case @paciland, if you are being asked for the code then open your My Game Library and right-click on the game tile and from the options select properties and you will be able to copy your product code from here.
Darko - @EA_Darko Nope, The game is not in My game library. Was it there, it would mean I have added it by the code. There is no game title to click on...
- EA_Darko5 years ago
Community Manager
Hey @paciland if you are launching the game from Origin then it would need to be in your My Game Library, have you previously added it?
Darko
- @EA_Darko Yeah, and to add it to the library I need the serial code.
- EA_Darko5 years ago
Community Manager
Have you previously added it to your Origin library @paciland?
If not and the code is not being accepted then you will need to speak with one of our chat support advisers who will be able to take a look and advise you if the code can be redeemed.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
- @EA_Darko already done, and guess what they told me... To ask in the forum because they have no clue
- EA_Darko5 years ago
Community Manager
Hey @paciland have you previously redeemed the code to an Origin account or did you purchase the game from Origin?
Darko
- @EA_Darko Neither
- EA_Darko5 years ago
Community Manager
- @EA_Darko sincerely, I do not remember, it was some years ago but I tried it now for the first time
- EA_Darko5 years ago
Community Manager
Hey @paciland the best thing I can recommend is to speak with our live support again and explain the situation.
Darko - @EA_Darko Done already
- EA_Darko5 years ago
Community Manager
There is nothing more that we can do on AHQ @paciland.
If the code has previously been used then our live support will be able to assist with tracking it down and if the code pre-dates ORigin then they will be able to advise you further.
Darko
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