Bug Report: Missing Skate Pass Tickets after Season 4 update (PS5)

Hi EA Support Team,

I am writing to report a frustrating bug regarding my Ticket balance in Skate. on PS5.

During the previous season, I fully completed the Skate Pass and earned/unlocked every single Ticket available within it. I did not spend a single Ticket on any items, hoarding them specifically for the next pass.

Before the Season 4 update, my balance should have been exactly 500 Tickets. However, upon logging into Season 4, I noticed that 50 Tickets have vanished from my account. I am currently sitting at 450 Tickets instead of 500.

This is incredibly frustrating because with 500 Tickets, I would only need to buy the small 5€ pack to get what I want. Now, because of this glitch, I am being forced to spend more real money to compensate for missing currency that I rightfully earned.

Could you please look into my account history and restore my missing 50 Tickets?

Account Details: 

 PSN ID: ⁠ ⁠bakkof

EA accompt: give infos in private message 

 Platform: PS5

Thank you for your time and help in resolving this issue quickly.

Best regards,