Bug/Glitch (Weird glitch to explain)

So I'm playing the Skate then I land on one of the purple area to complete the tutorial, then all of a sudden my game is glitched on the lady talking and the map keeps opening and closing and I can't move or nothing from this endless glitch. Ive restarted my game thousands of times, I've restored the license, I data rebuilt the ps5 then I un-installed and reinstalled it twice, i even deleted the data to the game to hopefully factory reset the acc because atp i didn't really care i haven't made much progress anyways and ilm still stuck on same exactly glitch, I gave the game a day to like hopefully somehow fix itself, I even checked if the game had updates and it didn't neither does my ps5. So I don't know what to do if someone can help.