Shocking neglect of help for pc players

Absolute abomination of a game. You can not fix the servers/ connection issues at all. Met with error codes and when I look on YouTube for a fix and do every step. It still stays on the black loading screen and won’t change. I’m extremely disappointed that this continues to affect myself and probably many others. You should be ashamed that you can’t fix this simple problem with a billion dollar company. Not on, and quite frankly this is a sore example of a game