Forum Discussion

Ewienk's avatar
Ewienk
5 years ago
Solved

Game keeps crashing / corrupted file

As there is no way to reach EA directly I will post this here.  Bought the downloadable version of the game on PS Store last week, game is not syncing audio with cut scenes. That would have been man...
  • Ewienk's avatar
    Ewienk
    5 years ago

    Ended up asking @EAHelp on Twitter. They pointed me to a instruction shared by @AskPlaystation. Apparently I needed to

    1. Delete the game (not the Save files) 

    2. Start the PS in Save Mode ( https://t.co/U7RUHFcNo7) 

    3. Select Rebuild Database

    4. Download the game again from the Library

    Seems to go well now! 

Ewienk's avatar
Ewienk
5 years ago

Ended up asking @EAHelp on Twitter. They pointed me to a instruction shared by @AskPlaystation. Apparently I needed to

1. Delete the game (not the Save files) 

2. Start the PS in Save Mode ( https://t.co/U7RUHFcNo7) 

3. Select Rebuild Database

4. Download the game again from the Library

Seems to go well now! 

  • EA_Neil's avatar
    EA_Neil
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Ewienk Hey!

    Bedankt voor het delen van jouw oplossing op het Nederlandse forum. Held!

    Ik heb de stappen even voor jouw vertaald zodat anderen deze ook in kunnen zetten mogen ze tegen hetzelfde aanlopen.

    1. Verwijder het spel (niet de save bestanden)
    2. Start de Playstation op in de veilige modus (https://www.playstation.com/nl-nl/support/hardware/safe-mode-playstation/)
    3. Selecteer Database reconstrueren
    4. Ga terug naar de spelbibliotheek en download het spel opnieuw.

    Veel speelplezier @Ewienk !

    - EA_Neil

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