ayuda, se cerró sims 4

Question

Buenas! Tengo mi pc Mac Pro nuevo, con el juego original nuevo también hace 1 mes, y he entrado 4 veces, y ahora al entrar a una partida, el juego se cierra y envía a escritorio con el reporte "sims 4 se cerró inesperadamente" con comandos. Además, cuando pude entrar a casas, los suelos no aparecían, se veían los objetos sobre el piso transparente, no sé a qué se debe específicamente. Probé reparar el juego, y se cerró igual, y también probé desinstalar, pero no hay soluciones. Si a alguien le ha pasado igual y haya encontrado una causa y solución, que me pueda decir? porfis!
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Spoiler (Highlight to read)
Process: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The Sims 4 [1370]
Path: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;/Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;com.ea.mac.thesims4
Version: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1.0 ⚽
Code Type: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; X86-64 (Native)
Parent Process: &nbsp; &nbsp; &nbsp; &nbsp;??? [1]
Responsible: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The Sims 4 [1370]
User ID: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 501
&nbsp;
Date/Time: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2020-09-27 21:12:47.936 -0300
OS Version: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Mac OS X 10.15.4 (19E287)
Report Version: &nbsp; &nbsp; &nbsp; &nbsp;12
Bridge OS Version: &nbsp; &nbsp; 4.4 (17P4281)
Anonymous UUID: &nbsp; &nbsp; &nbsp; &nbsp;C46E464A-098D-AADF-657E-5CA7966449F2
&nbsp;
Sleep/Wake UUID: &nbsp; &nbsp; &nbsp; 364B0113-B59E-4D58-8A7D-419948C67F1E
&nbsp;
Time Awake Since Boot: 6900 seconds
Time Since Wake: &nbsp; &nbsp; &nbsp; 2100 seconds
&nbsp;
System Integrity Protection: enabled
&nbsp;
Crashed Thread: &nbsp; &nbsp; &nbsp; &nbsp;26
&nbsp;
Exception Type: &nbsp; &nbsp; &nbsp; &nbsp;EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: &nbsp; &nbsp; &nbsp; KERN_INVALID_ADDRESS at 0x000000013f1fa8c8
Exception Note: &nbsp; &nbsp; &nbsp; &nbsp;EXC_CORPSE_NOTIFY
&nbsp;
Termination Signal: &nbsp; &nbsp;Segmentation fault: 11
Termination Reason: &nbsp; &nbsp;Namespace SIGNAL, Code 0xb
Terminating Process: &nbsp; exc handler [1370]
&nbsp;
VM Regions Near 0x13f1fa8c8:
&nbsp; &nbsp; VM_ALLOCATE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;000000013bda9000-000000013cda9000 [ 16.0M] rw-/rwx SM=PRV &nbsp;
--&gt;&nbsp;
&nbsp; &nbsp; VM_ALLOCATE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;000000014e777000-000000014f777000 [ 16.0M] rw-/rwx SM=PRV &nbsp;
&nbsp;
Thread 0:: Dispatch queue: com.apple.main-thread
0 &nbsp; libobjc.A.dylib &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff6cffe4e9 _objc_rootRetain + 42
1 &nbsp; com.apple.AMDRadeonX6000MTLDriver 0x00007fff27b0da5a -[GFX10_MtlRenderCmdEncoder setRenderPipelineState:] + 149
2 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a39c8bd 0x1092d1000 + 17610941
3 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a39d131 0x1092d1000 + 17613105
4 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109bb7aa1 0x1092d1000 + 9333409
5 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a3a8737 0x1092d1000 + 17659703
6 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109b40733 0x1092d1000 + 8845107
7 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109bb79f9 0x1092d1000 + 9333241
8 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8e2e36 0x1092d1000 + 23141942
9 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8dd38c 0x1092d1000 + 23118732
10 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8de1cf 0x1092d1000 + 23122383
11 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a357100 0x1092d1000 + 17326336
12 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a356919 0x1092d1000 + 17324313
13 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a356859 0x1092d1000 + 17324121
14 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a27c795 0x1092d1000 + 16430997
15 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a0d9d68 0x1092d1000 + 14716264
16 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d46a5 0x1092d1000 + 13989
17 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d33e2 0x1092d1000 + 9186
18 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d33c1 0x1092d1000 + 9153
19 &nbsp;com.apple.Foundation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff36af03ca __NSFireTimer + 67
20 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff344199b9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
21 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff3441951f __CFRunLoopDoTimer + 859
22 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff34419007 __CFRunLoopDoTimers + 322
23 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff343fddaa __CFRunLoopRun + 1871
24 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff343fcffe CFRunLoopRunSpecific + 462
25 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff33030abd RunCurrentEventLoopInMode + 292
26 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff330307d5 ReceiveNextEventCommon + 584
27 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff33030579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
28 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3167bc99 _DPSNextEvent + 883
29 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3167a4e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
30 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3166c1ee -[NSApplication run] + 658
31 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3163dff6 NSApplicationMain + 777
32 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d2c84 0x1092d1000 + 7300
&nbsp;
Model: MacBookPro16,1, BootROM 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0), 6 processors, 6-Core Intel Core i7, 2,6 GHz, 16 GB, SMC&nbsp;
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro5300MItem, AMD Radeon Pro 5300M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Feb 28 2020 15:31:53 version 9.30.357.35.32.5.47 FWID 01-29ff5c69
Bluetooth: Version 7.0.4f6, 3 services, 25 devices, 1 incoming serial ports

Process: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The Sims 4 [1370]
Path: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;/Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;com.ea.mac.thesims4
Version: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1.0 ⚽
Code Type: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; X86-64 (Native)
Parent Process: &nbsp; &nbsp; &nbsp; &nbsp;??? [1]
Responsible: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The Sims 4 [1370]
User ID: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 501
&nbsp;
Date/Time: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2020-09-27 21:12:47.936 -0300
OS Version: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Mac OS X 10.15.4 (19E287)
Report Version: &nbsp; &nbsp; &nbsp; &nbsp;12
Bridge OS Version: &nbsp; &nbsp; 4.4 (17P4281)
Anonymous UUID: &nbsp; &nbsp; &nbsp; &nbsp;C46E464A-098D-AADF-657E-5CA7966449F2
&nbsp;
Sleep/Wake UUID: &nbsp; &nbsp; &nbsp; 364B0113-B59E-4D58-8A7D-419948C67F1E
&nbsp;
Time Awake Since Boot: 6900 seconds
Time Since Wake: &nbsp; &nbsp; &nbsp; 2100 seconds
&nbsp;
System Integrity Protection: enabled
&nbsp;
Crashed Thread: &nbsp; &nbsp; &nbsp; &nbsp;26
&nbsp;
Exception Type: &nbsp; &nbsp; &nbsp; &nbsp;EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: &nbsp; &nbsp; &nbsp; KERN_INVALID_ADDRESS at 0x000000013f1fa8c8
Exception Note: &nbsp; &nbsp; &nbsp; &nbsp;EXC_CORPSE_NOTIFY
&nbsp;
Termination Signal: &nbsp; &nbsp;Segmentation fault: 11
Termination Reason: &nbsp; &nbsp;Namespace SIGNAL, Code 0xb
Terminating Process: &nbsp; exc handler [1370]
&nbsp;
VM Regions Near 0x13f1fa8c8:
&nbsp; &nbsp; VM_ALLOCATE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;000000013bda9000-000000013cda9000 [ 16.0M] rw-/rwx SM=PRV &nbsp;
--&gt;&nbsp;
&nbsp; &nbsp; VM_ALLOCATE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;000000014e777000-000000014f777000 [ 16.0M] rw-/rwx SM=PRV &nbsp;
&nbsp;
Thread 0:: Dispatch queue: com.apple.main-thread
0 &nbsp; libobjc.A.dylib &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff6cffe4e9 _objc_rootRetain + 42
1 &nbsp; com.apple.AMDRadeonX6000MTLDriver 0x00007fff27b0da5a -[GFX10_MtlRenderCmdEncoder setRenderPipelineState:] + 149
2 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a39c8bd 0x1092d1000 + 17610941
3 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a39d131 0x1092d1000 + 17613105
4 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109bb7aa1 0x1092d1000 + 9333409
5 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a3a8737 0x1092d1000 + 17659703
6 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109b40733 0x1092d1000 + 8845107
7 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x0000000109bb79f9 0x1092d1000 + 9333241
8 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8e2e36 0x1092d1000 + 23141942
9 &nbsp; com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8dd38c 0x1092d1000 + 23118732
10 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a8de1cf 0x1092d1000 + 23122383
11 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a357100 0x1092d1000 + 17326336
12 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a356919 0x1092d1000 + 17324313
13 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a356859 0x1092d1000 + 17324121
14 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a27c795 0x1092d1000 + 16430997
15 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x000000010a0d9d68 0x1092d1000 + 14716264
16 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d46a5 0x1092d1000 + 13989
17 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d33e2 0x1092d1000 + 9186
18 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d33c1 0x1092d1000 + 9153
19 &nbsp;com.apple.Foundation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff36af03ca __NSFireTimer + 67
20 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff344199b9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
21 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff3441951f __CFRunLoopDoTimer + 859
22 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff34419007 __CFRunLoopDoTimers + 322
23 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff343fddaa __CFRunLoopRun + 1871
24 &nbsp;com.apple.CoreFoundation &nbsp; &nbsp; &nbsp; 0x00007fff343fcffe CFRunLoopRunSpecific + 462
25 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff33030abd RunCurrentEventLoopInMode + 292
26 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff330307d5 ReceiveNextEventCommon + 584
27 &nbsp;com.apple.HIToolbox &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff33030579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
28 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3167bc99 _DPSNextEvent + 883
29 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3167a4e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
30 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3166c1ee -[NSApplication run] + 658
31 &nbsp;com.apple.AppKit &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00007fff3163dff6 NSApplicationMain + 777
32 &nbsp;com.ea.mac.thesims4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0x00000001092d2c84 0x1092d1000 + 7300
&nbsp;
Model: MacBookPro16,1, BootROM 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0), 6 processors, 6-Core Intel Core i7, 2,6 GHz, 16 GB, SMC&nbsp;
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro5300MItem, AMD Radeon Pro 5300M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Feb 28 2020 15:31:53 version 9.30.357.35.32.5.47 FWID 01-29ff5c69
Bluetooth: Version 7.0.4f6, 3 services, 25 devices, 1 incoming serial ports
&nbsp;

fons_garmo · Answer

Hola @nicolsunn  ,¿Tienes mods o contenidos personalizados instalados en tu juego?

fons_garmo · Answer

@nicolsunn  ,Prueba a reducir un poco la calidad gráfica del juego, el nivel Ultra puede ser demasiado exigente para tu Mac.Si creas una partida nueva desde el menú principal, ¿el problema persiste?

fons_garmo · Answer

@nicolsunn  ,Si no tienes mods instalados, no necesitas activar ninguna opción.Ve a Documentos\Electronic Arts y cambia el nombre de la carpeta Los Sims 4 por Los Sims 4.problemas. Tras esto, abre el juego de nuevo, crea una partida nueva y comprueba si los problemas persisten.

nicolsunn · Answer

No, solo he descargado o guardado en mi biblioteca 3 unidades domésticas de la galería que tenían contenido personalizado, pero que al guardarlas en mi biblioteca o usarlas no se veía ese contenido, se reemplaza por la ropa disponible en mi juego por ejemplo, no se si cuenta como personalizado. No me entiendo mucho con los mods, no se que son específicamente, pero eso es lo que he hecho de las 4 veces que he jugado. Al principio lo usaba en alta calidad de gráficos o ultra y el juego no se congelaba, andaba muy bien, entonces no se que pueda ser, repare y desinstale el juego y nada, puedo entrar al juego, me permite crear unidades, pero al entrar ya a jugar cn la unidad, se cierra el juego.&nbsp;

nicolsunn · Answer

También hice esos cambios de bajar la calidad a media y poner modo portátil, y no funciona, además de q no se ven los suelos. No sé si haya alguna opción acerca de mods q deba activar o no, o q tenga q borrar algo en una carpeta.

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ayuda, se cerró sims 4

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