Don't start up the game
Hi, I'm here to ask for help because I can't get The Sims 4 to open.
Background: It all started when I downloaded the new update to enable auto-save. After updating, neither of the two apps—the EA app nor The Sims 4—would open. I managed to get the EA app to open by uninstalling everything and reinstalling it, but I still can't get the game to open. I uninstalled it, reinstalled it, checked everywhere, and felt relieved when they said it was an update error, but when they released the fix today, I downloaded it and it still doesn’t work.
Very recently, I managed to get it to open just once—that was when I cleared the EA app’s cache and restarted my computer—but when I tried it a second time, it didn’t work anymore. I don’t know what else to do to get the game to open—I removed all my mods, but even that didn’t help. When I click “Play” in the EA app, it says “The Sims 4 is already running,” but the game never actually opens. Please help, and don’t judge me for my English—it’s not my first language.
