Can’t load correct cloud save – no help from EA channels
Hi, I’m experiencing a technical issue with The Sims Mobile. My cloud save from July 9th appears correctly when I log in via Facebook, showing the right level and timestamp. However, when I click “Load Game,” nothing happens — the game stays stuck on a new Level 2 save.
I’ve already tried:
- Reinstalling the app
- Logging in and out
- Using a stable internet connection
- Switching devices
- Waiting for synchronization
None of these worked. I opened several support cases, but the responses were generic or unrelated. Live chat is unavailable, and the email support just loops me back to the help page.
This is clearly a server-side issue. I need a manual rollback of the correct save, as I’ve seen other players get support for similar issues after escalation.
Please escalate this to the technical team responsible for restoring saves. I really need help and am out of options.
Thanks in advance!
