Ea customer support?

eliansukke180 wrote:
It takes them two weeks to answer an email nowadays. If you want fast result, open a chat session.

Or you know depending on what kind of issue it is I always like to lend a quick hand to those in need.

Like stuck quests or the krustyland invasion I have scripts ready to fix either of these issues and it takes about 30 seconds.

When I've sent in tickets (and I've sent in my fair share too)
I've always gotten a response within 24 hours.

Most of the time asking for additional information.
It only takes a long time to get an answer if its bumped up the chain far enough to level 3 support (or whatever they call it).
Things need to be researched, etc. I'd much rather wait a little longer and get a good response rather than have it answered right away with little work done at all (on the part of the customer service agent).

2 hours for first response then nothing yet

I have a missing item, and this has happened before but they responded within an hour. I haven't had any answer yet, just the one saying they will contact shortly.