Ea customer support?
It's been over a week and I haven't heard anything.
Forum Discussion
When I've sent in tickets (and I've sent in my fair share too)
I've always gotten a response within 24 hours.
Most of the time asking for additional information.
It only takes a long time to get an answer if its bumped up the chain far enough to level 3 support (or whatever they call it).
Things need to be researched, etc. I'd much rather wait a little longer and get a good response rather than have it answered right away with little work done at all (on the part of the customer service agent).
I've always gotten a response within 24 hours.
Most of the time asking for additional information.
It only takes a long time to get an answer if its bumped up the chain far enough to level 3 support (or whatever they call it).
Things need to be researched, etc. I'd much rather wait a little longer and get a good response rather than have it answered right away with little work done at all (on the part of the customer service agent).
