EA Support re:bundles - my experience so far
Perhaps someone here on the forum knows how these things work, but this seems off to me. I contacted EA support via email this morning. I stated that I am unable to purchase both Mayan Homer and Me...
Forum Discussion
"cappiello656;c-2059003" wrote:"chadstraus97;c-2058998" wrote:"cappiello656;c-2058994" wrote:
Just got of a half an hour phone call which ended with the support worker telling me (completely incorrectly) that there is no set list of items available in the mystery boxes, and if two people get the same item it's complete coincidence. I couldn't convince her of otherwise, so I had to end the call. Bloody hell, I hope I have better luck the second time.
Yeah, sometimes you just get terrible support. I've found that nights and weekends are the worst for the US East Coast. If you can get a call on a weekday between 9 and 5 US Central Time Zone, the people working those hours tend to be the best. My strategy is generally to call over lunch.
I'm in Australia, so things work differently here. Both my initial email and my call were with Indians who misinterpreted what I was saying.
Ah, I've spoken to the reps from India before too with, at best, limited success. I did get an Aussie once though - I think maybe really early in the morning my time (while most of the US was sleeping), but I never directly asked if he lived there (I just knew the accent), so maybe he was a transplant in another country. If you can't get anyone outside of the India group on the phone, you may just want to email. I'd recommend going through some of the other threads about Mystery Boxes and picking out the key posts that help explain the issue (and show people getting EA to fix it) and including links to those posts in your email. Best of luck!
