EA Support re:bundles - my experience so far
Perhaps someone here on the forum knows how these things work, but this seems off to me. I contacted EA support via email this morning. I stated that I am unable to purchase both Mayan Homer and Me...
Forum Discussion
Is there any way I can convince EA Help that the items I received/didn't receive in the mystery box are not "randomised by the server"? Here are some excerpts from emails I've had that incorrectly outline this "mechanic"
"I realize your concern. However, as I have checked with your previous case notes and history. We have already shared with you on phone that items in the game in packs has probability, not exact same items.
Please note that the in-game features are designed by Developers and can not be changed. Games are based on mechanism and algorithm. Anything you receive or achieve in the game are server based and completely random and being a customer support we can not change it."
"I am afraid but I would like to inform you that the items you listed are not pre-defined as the game is working as intended and as previously informed anything you receive or achieve in the game are server based and completely random and being a customer support we can not change it.
And the items are decided by the studio team itself we do not have control over it as its random and the game is working as intended. I am sorry but I am unable to add those contents in your game account as you have to earn them through box randomly as every player do in the game."
I've had multiple EA help members use this excuse, all because one person I had a phone call with in a previous case left it as a note for members taking my case further. No matter how hard I try, and how many links I provide to LPN's post listing all possible items, and the posts showing this issue has been fixed for other players, they will not be swayed.
"I realize your concern. However, as I have checked with your previous case notes and history. We have already shared with you on phone that items in the game in packs has probability, not exact same items.
Please note that the in-game features are designed by Developers and can not be changed. Games are based on mechanism and algorithm. Anything you receive or achieve in the game are server based and completely random and being a customer support we can not change it."
"I am afraid but I would like to inform you that the items you listed are not pre-defined as the game is working as intended and as previously informed anything you receive or achieve in the game are server based and completely random and being a customer support we can not change it.
And the items are decided by the studio team itself we do not have control over it as its random and the game is working as intended. I am sorry but I am unable to add those contents in your game account as you have to earn them through box randomly as every player do in the game."
I've had multiple EA help members use this excuse, all because one person I had a phone call with in a previous case left it as a note for members taking my case further. No matter how hard I try, and how many links I provide to LPN's post listing all possible items, and the posts showing this issue has been fixed for other players, they will not be swayed.
