One of the things I suspect is happening, from my many calls to support, is that the front line reps are starting to see the rollback as a quick way to get rid of the case. My one said she was talking to others to let them know to just do the rollback. I assume as in any call centre they are expected to clear a max number of cases, and this 'may' filter through their staff as a quick fix. I was told by at least 2 reps that calls about TSTO are by far their number one issue currently. Perhaps this will prompt EA to fix this, if their call centres are flooded by TSTO issues, it will cost them $$